Complaints Information

The Your Business Lawyer website is owned and operated by Kesters Nook Limited. Your Business Lawyer is not a regulated law firm. Your Business Lawyer acts as an introducer to Nexa Law Limited, a firm regulated by the Solicitors Regulation Authority.

A solicitor client relationship is only entered into between you as a client and a regulated law firm, which will either be Nexa Law Limited or other law firms from time to time. You will know which regulated firm you are a client of, as any paperwork will show the name of that firm.

Accordingly, Kesters Nook Limited, Your Business Lawyer or the individual consultant solicitors featured on the Your Business Lawyer website personally handle complaints directly for regulated matters. You should direct any complaints to the relevant firm. Their complaints processes can be found online:

Nexa Law Limited:  https://www.nexa.law/complaints-handling-procedure/ 

Legal Ombudsman Contact Details

Address:             PO Box 6806, Wolverhampton WV1 9WJ

Telephone:         0300 555 0333

Email:               enquiries@legalombudsman.org.uk

Website:             www.legalombudsman.org.uk

 

Complaining to the Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Address:            Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

Telephone:         0370 606 2555

Email:               report@sra.org.uk

Website:            www.sra.org.uk